I want your Spring releases shipped in the Spring and your Fall releases shipped in the Fall. How do I make that happen?
If you ordered comics from both our Spring release collection (SK8 DAD SUMMER, Flop Sweat #5, Flop Sweat #6, Super Power Comedian Interviewing Another Super Power Comedian) and our Fall release collection (ABYSMALATION, YESTERDAY, MISFORTUNE), you paid for shipping everything in the Fall. If you would like the Spring releases to be sent in the Spring and Fall releases in the Fall, you can select the “Split Shipping” add-on item.
Last updated: April 10, 2022 09:45
I wanted some of your Kickstarter-specific items like Aeon Hand's risograph print set, Aeon Hand's riso process zine, Josh Bayer's signed riso print, etc. but didn't get them through Kickstarter. Can I still get them?
Yes! We’ve made those add-on items that you can order through BackerKit when you fill out your survey. Unfortunately, the custom artwork and original artwork items were only available through Kickstarter.
Last updated: April 10, 2022 09:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.